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Delivery & Tracking

 

 Shipping methods

Click & Collect

While you wait

Same Day Service

Next Working Day Service (UK Only)

World Delivery Service

                                                                        

                                                                



Delivery Information

 

The We use interlink Express for all our deliveries, with next working day service in the UK, 3 working days in Europe and up to 7 working days for the rest of the World.

 

Once your order has been dispatched, you will receive an automated email with your tracking number for interlink Express. Please make sure you leave your mobile & email address at checkout so you can get live delivery status on your order.

 

All orders are dealt with swiftly as we work to a next working day service for the UK, this however is dependent on your order size. We will always inform you of an exact delivery date once your order is confirmed.

 

How do I use the Click & Collect service?

 

Only single item orders are available for Click & Collect from store within the hour, larger orders may take longer. This service is only available during office hours and any design that would need set-up may take up to 24hrs.

 

Simply place your order online and at check out choose the collect from store option. Follow the on line instructions to make payment and once confirmed you will receive an email with your order reference number.

 

If you have provided us with your mobile number, a text message when your order is ready in store, to let you know it is available for collection. Your order will remain in store for collection for 14 days. If you are unable to collect it within that time please call us on 020 8776 5887.

Please bring your order number and the payment card you used to place your order.

 

Someone else can collect your order on your behalf, but to prevent fraud the person you've nominated must bring along your order acknowledgment email, your ID and photographic ID belonging to them.

When you collect your product you may be asked to provide additional proof of age information.

 

When you arrive in store, please follow the signs directing you to the ‘Click & Collect’ desk, where we’ll process your collection.  The desk is open between 10am – 7pm Monday to Saturday.

 

The service is available for most but not all of the items we sell, so please check individual product pages when you place an order.



 

Delivery Times

Delivery service Monday to Friday

England – Scotland – Wales

Regardless of order size & weight

Next Working Day

Mainland Europe from

Size & weight restrictions apply

3 Working Days

North America from

Size & weight restrictions apply

4 Working Days

Asia & Australia from

Size & weight restrictions apply

5 Working Days

Rest of the World from

Size & weight restrictions apply

7 Working Days

 

 

 

Delivery Prices

Delivery service Monday to Friday

England – Scotland – Wales

Regardless of order size & weight

£8.99

Mainland Europe from

Size & weight restrictions apply

£12.95

Rest of the World from

Size & weight restrictions apply

£16.95

 

 

 

Saturday Delivery Service

Only available in England and Wales

Before 12noon  

Size & weight restrictions apply

£35.00

Before 10am

Size & weight restrictions apply

£45.00

 

 

 

Same Day Delivery Service

Only available in London

Before 6pm       

Regardless of order size & weight

£55.00

 

 

 

Click & Collect Service

Only available in London

Within 1 hour*    

Order on-line & Collect from store up to 7pm Monday to Saturday

FREE

 

 

 

Our products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.


*Pay & Collect service is not available for bulk orders, our 1 hour service is for orders of 5 units or less. Please note if your design/logo needs to be set up (digitised into embroidery file or Vector File) then our 1 hour service is not available.









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